Frequently Asked Questions

It takes 1-3 days to fulfill an order, after which it’s shipped out. 
The shipping time depends on your location, but typical shipping times are:  

USA: 3-​4 business days  
International: Unfortunately we do not ship internationally at this time.

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.  
● Ask your local post office if they have your package.  
● Stop by your neighbors in case the courier left the package with them.  

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!  

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at orders@leederprovisions.com with your order number.  

If you did find a mistake in your delivery address, we can send you a replacement order, (if the product is in stock) but the new order would be at your expense. 

It takes 1-3 days to fulfill an order, after which it’s shipped out. 
The shipping time depends on your location, but typical shipping times are:  

USA: 3-​4 business days  
International: Unfortunately we do not ship internationally at this time.

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.  
● Ask your local post office if they have your package.  
● Stop by your neighbors in case the courier left the package with them.  

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!  

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at orders@leederprovisions.com with your order number.  

If you did find a mistake in your delivery address, we can send you a replacement order, (if the product is in stock) but the new order would be at your expense. 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@leederprovisions.com 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@leederprovisions.com within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

We happily accept returns on full priced items so long as they are in their original condition and if order was placed within 30 days. Costs of return are at the expense of the customer.

Procedures:

• Send the items back to us in the original packaging.

• Email info@leederprovisions.com and notify us of return and purpose.

Once your items are received and checked, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

We accept exchanges on full-priced items. However, it is possible we may not have what you're looking to exchange due to the limited quantity made of certain items. Costs of return shipping are at the expense of the customer. 

To inquire about exchanges contact info@leederprovisions.com